Terms of Service
Last update: May 2017
Website owner: TRIPUNIQ SL | VAT B66948852, Address: C/Llacuna 162 (08005) Barcelona
The terms and conditions ("Terms of Service") set forth herein regulate the access and use of TripUniq platform, including content, functionality and services offered at www.tripuniq.com (the "Website") and the TripUniq Apps, available on Google Play and App Store (the "Apps").We refer to all of them as the"Platform"
This site is designed and available for users over 13 years old. If you are under 13 years of age, you can not use this Site or services TripUniq. By using this Site, you represent and warrant that you have the legal age to form a binding contract with the Company and meets all eligibility requirements above. If you do not meet all the requirements, you must not access or use the platform.
Our team of customer support service is available 24 hours a day, 7 days a week, in case you have inquiries or Terms Platform Service. To contact our team of Customer Support Service, send a request here.
Local Heroes are users who offer and provide personalized services to travelers TripUniq.
The custom Plannings are the main services offered in TripUniq. These consist in designing custom stays to tourists. These designs are delivered in a custom guide consisting of four distinct parts (daily itineraries, background information and general advice, generic food suggestions and recommended local events)
Daily itineraries are custom walking maps that local hero makes for each day that the buyer's request.
A POI (Point Of Interest) is a point on that route (tourist attraction, restaurant, bar, shopping ...). A POI can contain photos, description and local tips.
The buyers are users who buy TripUniq services.
The Local Hero page is where the local hero describes his/her knowledge, services, conditions and extra services and where the buyer can order.
Orders are the formal agreement between the buyer and the seller after the purchase has been made from the order page.
The trip request is the basic information the buyer has filled in and that will be used by the local to customize the trip planning.
The traveler profile is the information that the traveler can fill in to give the maximum of details to the local hero.
The inbox is where buyers and sellers communicate with each other in relation to a planning request.
The claims are disagreements that occur in the course of an order from a buyer and a seller.
Income is the money local heroes earn for orders which have been completed.
The Extra services are added services offered in addition to the trip planning, for an additional price established by the vendor.
The daily itineraries are the custom maps that the local hero creates for each day that the buyer has requested routes.
General description (main synthesis conditions)
In TripUniq, most plannings are offered at a starting price of 5 € / day planned.
Only registered users can purchase and sell TripUniq. Registration is free.
Buyers will pay in advance TripUniq to generate an order.
Vendors must comply with their orders and often can not cancel or without cause. The cancellation of orders affect the seller's reputation and ranking in the list of the market place.
Users may not offer or accept payments by any other method than through a request made by TripUniq.
Buyers are not granted All rights of the delivered content. They can not reproduce all or part unless the functionalities of the platform TripUniq invite them to do so.
TripUniq reserves the right to use all of the work submitted and published for marketing and promotion of TripUniq.
For every order you sell and complete successfully, your account will be credited to net income of 70% of the purchase amount if the purchase was made by a user from TripUniq directly. If arriving blog, web, social network or other link belonging to the local hero, you are credited to his account a net income of 75% of the purchase amount. Also Local Hero can increase the% of the amount charged on the basis of users to attract Tripuniq.
TripUniq the amount credited to the sellers once the order is completed. See our section "Order" below for the definition of order completion.
Revenues will only be available for retirement income from the page after a period of 14 days for obtaining security clearance once you have marked the order as complete.
You may withdrawals from your account after a review of our security department be disabled. This can happen for security reasons to prevent fraudulent transactions, complaints of buyers to our team of Customer Service for misconduct or for violating our Terms of Service, or if there is another profile associated with them TripUniq service providers withdrawal. After reviewing your account, our security department will evaluate the possibility to enable withdrawals.
If you cancel an order by the seller, the buyer cleared funds are returned. By Buyer, you can not cancel an order if it has already been accepted.
The rating of the seller are calculated based on the reviews publish buyers upon request.
Plannings and contents
plannings that are created in TripUniq are made by local hero
Content created in Plannings is owned by Local Hero
TripUniq it has the right to use part of the contents of a Planning in all channels (web, app, social networking, distribution platforms and other media) for purposes of promotion and sales. TripUniq notify the local hero in all cases.
TripUniq of the content may be used in creating future products, as long as the local hero not express your contrary opinion. TripUniq notify the local hero in all cases.
TripUniq may penalize or disable a Local Hero by customer complaints or repetition in unsatisfactory customer ratings.
Plannings must be unique to customers. Despite being able to reuse information may not be delivered the same product / service to two different customers.
Plannings must be an independent service by itself. No Plannings where mandatory consumption extra service unless it has been agreed with the Purchaser messaging TripUniq be delivered.
The business can not incorporate Plannings where local hero has a financial interest. The breach of this condition will cause a penalty be assessed and decided by TripUniq and may result in expulsion from the platform.
The Plannings not be used to send business customers where the Local Hero receives a fee. The breach of this condition will cause a penalty to be assessed and decided by TripUniq and may result in expulsion from the platform.
The content created by local hero in TripUniq platform for Planning is the sole responsibility of the local hero. Local hero is responsible for compliance with copyright and must notify the tabs of content if the content is subject to licensing. TripUniq remove content that prove to be correctly reported.
The content should be mostly (75%) own the local hero.
The sections "tips" should contain only content itself of local hero.
extra services that are created in TripUniq are Content User Generated Violations.
TripUniq can remove Extra Services for violating these Terms of Service, which may include (but not limited to) the following offenses or materials:
illegal or fraudulent services, violations of copyright or trademark,
copyright or trademark denounced through our policy of intellectual property claims that can be found here
Adult Services, pornographic, inappropriate or obscene content,
Services of selling goods
services not related to the activity Desk
Extra services that are misleading for buyers, including violations of the conditions of service of others;
distribution or resale of third-party services
Extra services that are removed for violations mentioned above can lead to the elimination of the seller's account .
The URLs included in the text of the Service that redirect to third party websites will be subject to approval and its use may be considered inappropriate in TripUniq.
on page Service that contradict or are inconsistent with these Terms of statements are prohibited service.
To remove your income, you must have an account with at least your bank account completed.
The revenues will only be available for withdrawal from the page of revenue after a period of 14 days for obtaining security clearance once order has been marked as complete.
To remove disposable income, you must click the service withdrawal designated to initiate the withdrawal process.
You can only make withdrawals from the amounts you have available.
The commissions Withdrawal vary, which depends on the method / service provider withdrawal.
Withdrawals are final and can not be undone. We can not refund or change this process once it has started.
Tripuniq can not offer sellers pay or make payment by a method other than the specified in the Platform TripUniq.
TripUniq reserves the right to use all the content delivered and published for marketing and promotion of TripUniq.
Buyers can request a specific service by requiring an extra service in the order page. These must be services that are permitted in TripUniq. Check the Extra Services section for more information
Buyers pay TripUniq to generate an order from the local hero page through the Order Now button.
The Services may be purchased with a credit card, PayPal.
The processing fees are added to the purchase, at which time the buyer can review and agree to pay the full amount realized. These fees cover the payment processing and administrative fees.
Buyers can not offer sellers to pay or make payments by a method other than the specified in the Platform TripUniq. In case you have been asked to use an alternative method of payment, report it immediately to customer service support.
Orders placed are a combination of Plannings and extra services.
The seller will be ordered based on the information entered by the buyer when placing more information in the Profile Traveler buyer. The seller may require more information to the Purchaser order to offer a better service. Furthermore, the buyer can complete your profile Voyager once made the order but must notify the Seller of such changes. Instead, the seller is not required to change the work already done once receives changes.
Vendors must deliver finished files or record the work through the Give button (located on page Plannings creation), which should correspond service and preferences that communicated the buyer.
Sellers should not deliver the Planning without verifying that they are giving service to all customer requests. Do not forget that the Planning is a service and not a fixed product.
It marks a complete order and after states that has been delivered and receiving the rating of a buyer. An order is automatically marked as completed if it does not receive a rating or modification is requested within the 3 days since it was marked as delivered.
Anyway, seller is recommended to make changes in the Planning as the date approaches to complement the events section or another.
We encourage buyers and sellers who try to resolve complaints between themselves. If for any reason failed to fix, users can contact the department of Customer Service of TripUniq for help.
When a buyer requests a service, TripUniq notifies the seller through email, as well as through notifications seen in the Platform when you log into your account.
Vendors must meet the delivery deadline specified when creating your services. If they do not, then the buyer is entitled to cancel the order and this will be reflected in the rating of the seller.
The seller must deliver the completed Plannings through the finished work Submit button (located on page creation Plannings) to mark the order as delivered.
A seller may cancel an order without the consent of the purchaser at any time (Forced end). However, this will negatively affect the rating of the seller.
Buyers can use the "Apply changes" located on the order page as the order is marked as delivered if the materials delivered do not match the description on the page Service dealer or requirements sent to the seller to start the order process.
Comments and reviews provided by the buyers as they complete an order form an integral part of TripUniq rating system. These profiles show the overall experience of the buyer with the seller and the services it provides. It is recommended that you inform the seller buyers all concerns arising while the order is active in service it provides.
Leave a comment it is a basic privilege of the buyer. The comments and reviews will not be deleted unless they involve a clear violation of our Terms of Service.
To prevent misuse of our system of comments, all comments and reviews must be from a legitimate sale made exclusively through the TripUniq platform between users and our community. The arranged purchases, designed to artificially improve the rating of the seller or make an abusive use of the platform TripUniq with purchases from additional accounts will result in the permanent suspension of all related accounts.
The comments and reviews from buyers are shown publicly on page Seller Service. Buyers have the option to skip a comment and include only the rating service. The cancellation of an order by partedel comment seller imply an automaticnotifying such cancellationreview.
responseand publication of a Once delivered the work, the buyer has three days to respond and post review. If no response within the deadline is not received, it shall be deemed the order has been completed.
It allowed users to leave reviews on orders up to 30 days after an order has been marked as complete. After 30 days, they may not be added reviews new to a request.
In some services offered in TripUniq may use archive images.
The images of file offered as part of the service only in a catalog that is in TripUniq ("Images File"). When using images extra file, the Seller will use an image file of your choice and provided as part of work deliveredparty.
Sellers are not authorized to share the original image with the Purchaser or any third
Important:.If will cancel an order that includes archival footage, these will also be canceled and can no longer use them.
All images Images are licensed Foursquare, who has the entire property and copyright and is responsible for images . file and its quality
When using archival footage, you represent and warrant
that:.You may not sell, modify, reuse, resell, distribute, disclose, reproduce or make any other use of images Images
Image Files can’t be used:
independently without other content,
pornographic, defamatory purposes or other illegal purposes;
as templates to create multiple copies of the same service,
in order to enable file sharing the image file or
in logos, trademarks or other brands / identifiers.
If the image files that include individuals are used in relation to a sensible, disgraceful or controversial subject, you must include a statement that the image is used for illustrative purposes only and that the individual is a model.
In the case of archival footage, you can not activate click the right mouse button, remove metadata or reverse engineer, decompile or disassemble the archive footage to enable the download or use Stock Photo independently.
You will not grant copyright or ownership of the stock footage.
Users can contact the service department TripUniq Customer Support for assistance.
Claims & cancellations
We encourage buyers and sellers who attempt to resolve complaints among themselves. If for any reason not achieve fix, users can contact the department of Customer Service of TripUniq for help.
The order cancellations (only when duly justified) can be made through the Customer Service only within a maximum of 7 days from the date of receipt of the order. After that period, we will not cancel orders.
The presentation of a claim for an operation or the cancellation of a payment through your service provider or bank payment constitute a violation of the Terms of Service. If you do, you may temporarily disable your account to investigate possible security breaches. . Note: Once you have filed a complaint with your service provider payment, the funds may not be reimbursed because of the obligations we have undertaken with the supplier of those services
in the event of a claim, we recommend using the tools of resolution Platform claims to try to reach a resolution with the seller; not possible, contact the customer support service for resolution.
Our team of Customer Service will evaluate compliance with the requirements for canceling an order based on various factors, including the violation of our Terms of Service, General improper conduct and misuse of TripUniq delivery system.
The orders do not meet the cancellation requirements, taking into account the quality of service or materials that the seller delivered, if the service was provided in accordance with the description contained in the Service page. Buyers can give a rating to your experience with the seller on the order page, including the general level of quality of service they received.
TripUniq reserves the right to cancel orders or freeze funds for any allegedly fraudulent operation has been performed in the Platform.
TripUniqwill not automatically reimburse your payment service provider amounts paid as payment for canceled orders. The funds of order cancellations are reimbursed the balance of buyer credit and remain available for future purchases in TripUniq. The funds returned to your balance from canceled orders will not include the processing fees paid.
Our team of customer support service can make refunds of deposits, when available through the payment provider. To prevent fraud and abuse, a limit on the total number of times that users can request a refund to the payment service provider by your account, which is subject to review by our team of customer support service is set . Such refunds may be subject to an additional fee. If fees were added for processing at the time of purchase to generate a new order, that payment fees along with your deposit is refunded.
TripUniq allows locals and travelers from around the world to create, share, buy and sell plannings and destination services to low and fair prices. The services offered in TripUniq reflect an exchange between the traveler and the local based not only on an economic transaction but also in communication and respect. Members of the community and communicate TripUniq contacted through orders, social media and forums TripUniq community.
TripUniq maintains a friendly environment with professional and community spirit. Users should keep that spirit when participating in any activity or TripUniq extension. This section relates to the conduct expected respected when users interact with each other in TripUniq.
for protecting the privacy of our users, their identities remain anonymous. It is not allowed to seek or provide email addresses, user names, Skype / IM, phone numbers or other personal information of contact for communicating outside the scope of TripUniq order to avoid or to abuse messaging system TripUniq or platform.
Any exchange of personal information necessary to continue with a service can be performed within the order page.
TripUniq not provide any guarantee on the level of service being offered to buyers. You can use the tools complaint resolution available on the order page.
TripUniq not protect users who interact outside the platform TripUniq or actively violate our Terms of Service.
All exchanges of information and files must be made solely on TripUniq platform.
sending messages to users will not be tolerated with disrespectful, abusive, inappropriate or violent language content and this may result in sending a warning to the account or the suspension or removal of that account.
Users may receive a warning in your account for violations of our Terms of Service or any misconduct of the user is informed our team confidence. a warning to the email address of the user will be sent and the warning will be displayed for that user in the Platform. Warnings do not restrict the activity of the account, but may cause the account to be disabled permanently depending on the gravity of the offense committedpornography.
Adult services and pornography: TripUniq doesn’t allow any exchange of materials and services with adult or pornographic content.
Inappropriate conduct and language: The TripUniq communication must be friendly, constructive and professional. TripUniq rejects intimidation, harassment and hate speech directed at others. We offer users a means through which to exchange messages between individuals, a system for assigning ratings to orders and to participate in larger platforms, such as our Community Forum and social media pages.
Phishing and spam:TripUniq the question of the security of its members very seriously. Any attempt to publish or send malicious content with the intention of jeopardizing the account or computer environment of another Member is strictly prohibited. Respect the privacy of our members avoid contact with them, without their consent, for commercial purposesidentity.
Privacy and Identity: You can’tt publish or otherwise share private and confidential information of others. Any exchange of personal information necessary to complete a service must be made in the order page. Sellers also confirm that any information received from the buyer, that is outside the public domain can not be used for any purpose other than the delivery of work to the buyer. Anyone who comes into contact and communicate outside the scope of TripUniq not enjoy the protection of our Terms of ServiceClaims.
Intellectual Property: TripUniq respond to clear and complete notices of alleged copyright infringement or trademark. You can claim through our Customer Serviceuse.
Fraud / illegitimate use: You can not use TripUniq for unlawful purposes or to carry out illegal activitiesaccounts.
Abusive use and spam
Multiple accounts: In order to prevent fraud and use abusive, the limit is one account per user. Extra features deemed created in order to evade compliance with the guidelines, promote competitive advantages or deceive TripUniq community is disabled. Mass account creation may result in disqualification of all related accounts. Note: any violation of the Terms of Service TripUniq is cause for permanent suspension of all accountsrecipients.
Abuse to specific users: We don’t tolerate users who engage in abusive behavior or harassment specifically targeting users in TripUniq. This includes the creation of several new accounts in order to harass members through our message system ororders
Sale of accounts: You can’t buy or sell accounts of TripUniq
TripUniq reserves the right to suspend or permanently disable accounts due to the breach of these Terms of Service or illegal or improper use of the Platform or services.
The violation of the Terms of Service may result TripUniq permanent disabling of your account.
Users with disabled accounts can not sell or buy TripUniq.
Users who violate our Terms of Service and who were therefore disqualified their accounts can contact our team of Customer Service for more information regarding the rape and the category of the account.
Users have the option to enable security features to protect your account against any unauthorized use.
Users must be able to verify ownership of your account through the customer support service for which they provide materials evidencing such ownership.
Sellers may withdraw their revenues disabled accounts after expiry of safety 45 days from the date of the last payment received in your account authorized, subject to the approval of TripUniq.
The claims must be handled through tools TripUniq complaint resolution (the "Resolution Center" on the order page) or by contacting the customer support service of TripUniq.
TripUniq can make changes to the Terms of Service timely. When these changes are made, TripUniq will provide a new copy of the Terms of Service on this page.
You understand and agree that if you use TripUniq after the date of modification of the Terms of Service, TripUniq considered such use as acceptance of the updated Terms of Service.
User generated content
The User Generated Content ("UGC") refers to content that users add, unlike the one who creates the platform. All content that users upload (buyers and sellers) to TripUniq is User Generated Content. TripUniq not review the content that the user uploads or creates to determine whether it is appropriate or infringe copyright, trademark or other. We invite everyone to report violations accompanying proof of ownership, as applicable. It is possible that content that was denounced as a violation of these rights is removed or disabled.
Also TripUniq is not responsible for the content, quality or level of service provided by the vendors. We make no warranty that the Services delivery and any communication between buyers and sellers. We encourage users to take advantage of our ratings system, our community and common sense to choose the right service offerings.
Planning to deliver, the seller assumes you have the permits, rights or licenses content that is delivered and who has provided licenses and / or authors should use third party content.
By offering a service, the seller assumes you have the permits, licenses or sufficient rights to provide the service offered on TripUniq. Sellers who promote their Internet Service must comply with the laws and conditions of service advertising platform or relevant Web platform that is used as an advertising medium. Failure to do so may result in the elimination of Service and the possible suspension of the seller.
For specific conditions related to intellectual property rights and the reporting of claims for copyright infringement (DMCA notices) or trademark, see our Policy intellectual property claims is part of the Terms of Service. Note that our policy in appropriate circumstances, is to disable or terminate the accounts of users who are repeat offenders.
Ownership and limitations: Unless otherwise noted in the service description or a special buyer's request concerned all intellectual property rights, including not limited to, copyright seller on the contents of Planning Custom remain the property of the seller. The buyer may only share such content through the tools provided by TripUniq long as the Conditions of Use are respected.
Sellers also confirm that any information received from the buyer, which is non-public, confidential and will not be shared or used for any purpose other than the delivery of the requested work to the buyer.
In addition, users (buyers and sellers) agree that, unless specifically instructed otherwise, the content they create or upload to TripUniq voluntarily, including the texts of services, pictures, videos, usernames, user photos, videos and any other information users, including the display of work delivered, can be used by TripUniq, without receiving any compensation, for marketing purposes or otherwise.
YOUR USE OF THE PLATFORM, CONTENT AND ALL SERVICES OR ITEMS OBTAINED THROUGH IT IS AT YOUR OWN RISK. PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TRIPUNIQ OR ANY OTHER PERSON OR ASSOCIATED TRIPUNIQ WARRANTIES OR MAKE ANY REPRESENTATIONS REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF PLATFORM.
THE FOREGOING DOES NOT AFFECT ANY WARRANTY NOT BE EXCLUDED OR LIMITED UNDER LAW IN EFFECT.
Limitation of Liability
IN NO EVENT TRIPUNIQ, ITS AFFILIATES OR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE OF THE WEB PLATFORM RELATED WEBSITES OR SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR THE PLATFORM RELATED WEB SITES, INCLUDING DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING AMONG OTHERS, THE SEVERE PHYSICAL OR PUNITIVE, LOST PROFITS, LOSS OF REVENUE, BUSINESS OR ANTICIPATED SAVINGS; LOSS OF USE, COMMERCIAL LAW AND INFORMATION, WHETHER CAUSED BY A COURSE OF TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CAN NOT BE EXCLUDED OR LIMITED UNDER LAW IN EFFECT.